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Privacy policy

When creating a customer account, you provide us with your name, address, telephone number and e-mail address, among other data. Optionally we ask you to provide us with your date of birth, bank details, alternative e-mail addresses and other data which we use to identify you as a customer and are needed to (continue to) provide our services to you. We use this is information when contacting our helpdesk to validate if you are indeed our customer. Telephone conversations with e-synergy can be recorded to improve our service and for training purposes. Inquiries sent to us by e-mail and the following communication are stored by us.

We collect traffic and, if available, location data when using our services, depending on which services you use. We do not collect the content of the communication, but we do track from which IP and to which e-mail address you have sent an e-mail via our servers for the purpose of preventing malicious use of our services (ex. spam). We can collect your IP and time of visit during your visit of our website(s) or when you open our e-mails.

Active monitoring is present on all our products and services, where we check whether our products and services are still available. This is done from multiple locations within and outside of our network. There is also active monitoring to prevent abuse and fraud of our systems.

Our suppliers and partners
We cannot do everything ourselves and have entered into a partnership with our suppliers for the delivery of certain services. We need to provide our suppliers the necessary information to provide these services for you. We are only an intermediary party for registering domain names and in order to register a domain name in your name, we need to provide the essential information to our suppliers. We made good agreements with all our suppliers and partners for when we need to exchange your data. These agreements must guarantee that your data is safe.

Requests to delete data
You may view and adjust all data that we process from you. We even require that you keep your data up-to-date to prevent loss or misuse of your data and services. You can always request us to remove your data from our system(s). Keep in mind that we are not always allowed to do this due to laws and regulations. We will notify you when we receive a request to delete your data and we cannot comply with this due to laws and regulations.

Security of your and our data
We have taken appropriate measures to properly protect your data and our systems. We will never share your data with third parties without your prior order and/or permission.

You can read in detail about our processing of personal data in our general terms and conditions and the accompanying appendix Processing Personal Data (Dutch only and available on request).